If you're having trouble placing an order on our e-shop, here are a few reasons why your order may not be processing:
Why can't I submit my e-Shop order?
Different Billing and Shipping Addresses
Are your billing and shipping addresses the same or different? Does the billing on the credit card match the physical billing address entered? Many times the billing credit card has a different address, please verify when getting an error. Sometimes the billing/shipping SAME BOX is clicked and should not be
Credit Card Information
Did you enter the credit card information correctly? Please review your credit card and re-submit.
Does your credit card have a daily limit?
Updated Billing Address
Update your billing/shipping address in your account dashboard before placing an order. After you've updated/changed your billing address, you need to click save in that section before continuing. After saving, you are allowed to continue reviewing your order.
Minimum Order
Is your order less than $50.00? Our system will not process an order for less than $50.00. Please adjust your order accordingly.
Order on Terms & Credit Card
If your account is set up to to order via CC and/or Terms, you may go ahead and place an order either way. There is a box to fill in a PO# when placing on terms.
Orders Shipping Outside of the U.S.
Are you located outside of the U.S.? Our system will only allow orders from the U.S. This does not mean we don't do business outside of the U.S. - please contact sales@lapptannehill.com to place an order.
Terms & Conditions
When checking out online, you will view that you must accept our Terms & Conditions when placing an order. If you need a copy of our Terms click here: Terms & Conditions
Why does my order show tax when I am tax exempt?
If your account is showing tax and you are tax exempt, you will need to send us a copy of your tax form to: taxexempt@lapptannehill.com.
Please note if the material is shipping to a different state, we will need a tax exempt form for that state.
Did you log into your account before placing an order? Click here to log in: https://www.lapptannehill.com/customer/account/login/
You need to be logged in before placing an order on the site, otherwise the system will not recognize your name/account to apply the non-tax status.
If you do not see the answer to your question here and you're still having issues with your online order, please reach out to us via phone (800-633-6339) or email us at sales@lapptannehill.com.