How do I view my Order History & tracking info?

If you are an existing Lapp Tannehill customer and you have a login to our customer portal, then you can view historical orders and tracking information.

First, log in to our customer portal to access your account:

If you do not have an account, click on the same link above to fill out the form. Filling out the form requests us to create an account for you.

View Order History


Screenshot shows view of 'Order History Summary'.

'Historical Orders’ refers to closed orders that have already shipped. If you click on ‘Historical Orders’ under 'Inquiries' on the left-hand panel, then you can view an ‘Order History Summary’.

'Order History Summary' shows a summary of your order history including your Order Number, Invoice Number, P/O Number, dates associated, and UPS/FedEx tracking info.

The ‘UPS/FedEx Tracking Info’ will show individual shipping information for each order.

View Tracking Info


Screenshot shows the tracking numbers and links to the UPS or FedEx website from an order.

Once you click on ‘Track Your Order’, then you can view ‘Via Shipment Tracking’, which shows you URLs that link directly to the UPS or FedEx website where you can find details on your estimated delivery date and time.

View Order History Details


Screenshot shows the 'Order History Detail' when viewing a specific order.

If you click on an order under the ‘Order Number’ column when viewing the ‘Order History Summary’, you can see further details of the order in ‘Order History Detail’.

View Invoices


Screenshot shows how to view your invoice from your 'Order History Detail'.

 If you click on the orange ‘View’ button, the portal will show you pop-up window of the ‘Invoice’ of the order where you can either print or email the document.

If you'd like to view more details on your invoices, learn more here.

If you cannot find what you're looking for,  please reach out to us for more information via chat support on our website, fill out a form on our contact page and we'll get back to you, or call us directly at 800-633-6339.